Shipping & Delivery Policy

1. PIN Code Based Delivery

Brook Valley utilizes a postal PIN code delivery engine to calculate direct courier serviceability and precise shipping charges. Entering your 6-digit postal code on any product page or during checkout displays immediate eligibility and estimated timelines.

2. Free Delivery & Standard Rates

• Orders exceeding ₹799 automatically qualify for complimentary shipping across active coverage zones.

• Select regional flagship postal codes enjoy permanent free delivery with zero minimum cart requirements.

• Standard courier shipping for other serviceable PIN codes ranges from ₹40 to ₹70 depending on geographic destination.

3. Processing & Dispatch Timeline

All coffee roasts and freshly packed teas are processed within 24 to 48 business hours following payment confirmation. You will receive an SMS and email notification with your tracking number the moment your order is dispatched.

4. Estimated Transit Times

• Metro Cities: 2 – 4 business days

• Rest of India: 3 – 7 business days